Again I am honored to be included among 14 other ITSM experts in a new e-book. This new e-book is about Future of IT Service Management. This e-book is free as it was sponsored by Cherwell. The e-book covers these five key areas:
- Transforming Processes & Technology
- Eliminating Business Silos
- Enhancing Agility, Speed & Efficiency
- Driving Business Objectives & Value
- Focusing on Customer Experience
The goal of the e-book is to help IT professionals and organizations get a future outlook on the role of ITSM as we see more automation, cloud, and digital transformation. Here is the cover of the e-book:
Here is a shot of all of the thought leaders that contributed to the e-book:
You will find my insight in the Transforming Processes & Technology section on page 4 of the e-book!
Download the e-book here: