Windows 7 Problem Steps Recorder

Have you ever had a hard time understanding what a user did to produce a problem or error? Have you ever had a user try to explain what they did to cause a problem or error but needed to see the actual error and or steps?

Well now you will be able to as clients begin to get Windows 7. Microsoft has added a feature that lets users record their steps and send to you in a nice little web page complete with screen shots. Here are the steps to have a user produce this in Windows 7:

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DPM “Replica is inconsistent” “Recovery point creation failed”

In DPM 2007 I kept getting  “Replica is inconsistent” “Recovery point creation failed” errors on some of my protected members. You can see further details of the errors below and suggested solutions.

 

 

Here are some steps I tried to resolve the issue.

 

1 Right click on the protected member with the error and perform a consistency check. (Did not work)

2 Checked the storage pool on my DPM server under management>>disks

 

 

as you can see there is plenty of free space.

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Free Win 7 Deployment workshop

I will be attending a FREE half-day Windows 7 Deployment technical seminar in Minnesota. It will be presented by Jarvis Davis a Senior ConfigMgr Consultant. Here are the topics that will be covered in the technical seminar: In this session, Virteva will share their desktop deployment processes and methodologies as well as lessons learned, covering … Read more

App crashes on Vista/Server 08

So I have had certain software crash under Vista or 2008 Server while other applications on the same machine work just fine. Here is one of the errors I see:

Problem signature:
Problem Event Name: BEX
Application Name: EXECUTABLE.exe
Application Version: 1.7.1.0
Application Timestamp: 4896b682
Fault Module Name: StackHash_3884
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 002ca978
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6001.2.1.0.16.7
Locale ID: 1033
Additional Information 1: 3884
Additional Information 2: b68e6d6fa0c9967afbd16b6d0b9e4ef4
Additional Information 3: 6276
Additional Information 4: a9fd8ecff73ec5510247cf946efdd405

This could be caused by copy protection. Here is how I resolved it:

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Manually install a DPM 2007 agent

I ran into problems installing DPM agent on a few of my servers over the network through the DPM admin console. In this case I had to manually install the DPM agent on the servers I wanted to protect. Here are the 4 steps:

1. Locate the 2.0.5820.0 folder on your DPM server here in:

%systemroot%\Program Files\Microsoft DPM\DPM\Agents\RA\

The 2.0.5820.0 folder is here and will have folders i386 and amd64 in it. If you are installing on a 64bit server use the installer from the amd64 folder otherwise just use the i386 folder.

2. Copy to this folder to the local %systemroot% drive on the server you want to protect. I created a folder in on the server I wanted to protect to make things easy called DPMagentinstall
for example c:\DPMagentinstall

3. Open a command prompt. If this is Windows 2008 server be sure to open the command prompt with elevated privileges. Then type: CD c:\DPMagentinstall\DpmAgentInstaller.exe YOURDPMserverFQDN

EXAMPLE: DPMAgentInstaller.exe DPM01.mydomain.com

It will then let you know that your server requires a restart if it was successful.

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Setup 3CX IP PBX/VOIP for Windows

3CX Phone System for Windows is a software-based IP PBX. This is what we decided to use. We thought about setting up a trixbox server but decided to give 3CX a try.

What you will need:

  • 3CX software
  • Purchased VOIP number
  • Win XP computer (you can use Vista we talk about XP in this article)
  • IIS 6 on your XP OS
  • A router that can do port forwarding or port mapping
  • The 3CX soft phone (you can use X-Lite but we like the TS feature in 3CX soft phone)
  • A static IP, FQDN (routable on the internet), or a dynamic IP
  • Time to install, configure and test

Pre Configuration:

  • On your firewall and or router open Ports 5480, 5482, 5483, 5485,
  • Setup a static map or forward of ports: 5060-5100 (TCP and UDP), 9000-9015 (TCP and UDP) and 3400-3499 (TCP and UDP) to your PBX server.

NOTE: forwarding ports 5060-5100 covers Port 5090 (TCP) for the 3CX Tunnel. The 3CX Tunnel is so that users can connect to the PBX server remotely to get an extension.

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How to save credentials for a maped drive

Have you ever mapped a drive and chose to have it Reconnect at logon but it did not save the credentials? This has happened to me. The end user has to call you again and again to re-enter the credentials in for them. There are two ways to fix this.

 

You can use “savecred“. Savecred will save the credentials permanently. The other option is to use “manage passwords” that come with XP in control panel.  Manage passwords will only save the password for the current session once the user has typed the password in after being prompted for it. Here are the work arounds:


OPTION 1: “Manage Passwords”

Map your drive:

  • Go to My computer/Computer
    Click on tools then select map drive
  • Type in the UNC (\\server\share) that you want to map
  • Check the box that says reconnect at logon
  • Then click on the connect using a different user name
  • It will prompt you for the credentials. Type these in and click ok
  • Now click finish and the drive will be mapped using a set of different credentials then the user you are logged in with

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Outlook 2003 Auto-Complete Cache (History List)

One of the most frustrating issues to deal with in Outlook is having an email history file that is either too large, or full of incomplete/incorrect email addresses (specially with lifetouch employees). When you begin to type an email address in the TO: field, Outlook looks into the history cache and creates a dropdown list of email addresses, contacts or exchange names to match. It holds the last 1000 used addresses. New names are not added until the current outlook session ends and outlook is restarted.

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