Have you ever had a hard time understanding what a user did to produce a problem or error? Have you ever had a user try to explain what they did to cause a problem or error but needed to see the actual error and or steps?
Well now you will be able to as clients begin to get Windows 7. Microsoft has added a feature that lets users record their steps and send to you in a nice little web page complete with screen shots. Here are the steps to have a user produce this in Windows 7: